计费的指导方针
Details about deposits, the monthly billing cycle and service disconnection and reconnection
存款
UniSource may require from any present or prospective customer a deposit to guarantee the payment of bills. The deposit may be retained until service is discontinued and all bills have been paid. 住宅 customer deposits will not exceed two times the estimated average monthly bill. 存款 will automatically be credited to the customer's account after 12 consecutive months of service during which time the customer has not been delinquent more than two times.
We may require a customer to pay a deposit if payment of three or more bills is delinquent within a consecutive 12-month period or if service has been disconnected for non-payment.
UniSource may review the customer's usage after service has been connected and adjust the deposit amount based upon the customer's actual usage. 每安装一个水表，可能需要缴付单独的按金.
放弃存款
A waiver of deposit may be granted for any of the following circumstances:
- If the customer has had service of a comparable nature with the company at another service location within the past two years and was not delinquent in payment during the last 12 consecutive months of service or was not disconnected for nonpayment, or
- The customer can produce a letter regarding credit verification from a utility where service of a comparable nature was last received stating that the customer had a timely payment history at time of service discontinuation, or
- The company receives a deposit guarantee notification from a social or governmental agency acceptable to the company.
每月的账单
UniSource公司每月向客户支付服务费用. 你在使用服务后才为其付费. Meter reading will be scheduled for periods of not less than 25 days or more than 35 days. 如果365买球app无法在预定的抄表日期读取抄表, we will estimate energy consumption for the billing period giving consideration to the following factors where applicable:
- 客户上一年同月的使用情况
- 前一个月的使用量
如果365买球app看不清你的计价器, your bill will include a message below the read dates of the bill: An estimated meter read was used to calculate this bill.
断开注意过程
UniSource typically informs customers that their account is subject to disconnection with a notice on their bill. 电子账单客户也会收到电子邮件通知, while UniSource mobile app users may receive an alert and message on their mobile device if they have agreed to allow the app to provide notifications.
正常情况下, if payment for a past due balance is not received before a scheduled termination date, 帐户将有资格进行服务断开. 然而, 根据2019年亚利桑那州公司委员会(ACC)批准的规则, residential service disconnections are suspended during the warmest time of the year from June 1 through October 15.
Almost a full year after suspending disconnections to provide relief for customers facing financial hardships caused by the pandemic, UniSource resumed disconnections in March 2021 as a last resort for accounts with overdue balances. UniSource also resumed late fees for payments received after the bill due date.
未于1月18日前付清全部逾期款项的客户, 2021 were automatically enrolled in a payment arrangement that divides their balance into eight equal installments. Those arrangements replace the previous payment plans that delinquent customers were placed on when disconnections for nonpayment were suspended during the summer.
Customers placed on payment arrangements must pay these installments plus their current monthly bills in full and on time or will be subject to a disconnection. 所有的顾客都要为他们所使用的能源付费. Timely payment of your UniSource bill is the best way to avoid disconnection.
If you would like to make an immediate payment, please choose from the following options:
通过电话支付
支付你的 气体 比尔通过电话，拨打1-.
支付你的 电 比尔通过电话，拨打1-.
准备好输入您的账号，账单邮编和U.S. 银行账户和路由号码.
UniSource使您很容易通过一个 各种各样的渠道. Customers also may request a payment extension using self-serve options by calling or through 我的账户.
用的人
请亲自到沃尔玛付款. 付款后, call Customer Care at to provide your payment confirmation number located on your receipt.
服务重新连接
Before 电 and/or 气体 service can be reconnected after disconnection for non-payment, the delinquent portion of the bill and a separate reconnect fee must be paid in full. 此外，可能需要押金.
一旦通过可验证的方法付款, 叫单源的在 , 和客户服务将发出重新连接订单. We cannot guarantee that service will be turned on the same day a payment is made.
Gas customers: An authorized adult 18 years of age or older must be at the premise at the time 气体 service is reconnected.
Electric customers: To determine if your 电 service has been reconnected, 主断路器必须在“开”的位置.
关于账单的问题?
致电客户服务中心 .
You have the right to contact the 亚利桑那州公司委员会 if you are not satisfied with our findings regarding your bill.
亚利桑那州公司委员会
1300 W. 华盛顿圣.
凤凰城,阿兹85007年
电话: or